Returns Policy

At Minixtop, we strive to ensure you are fully satisfied with your purchase. If for any reason you are not completely happy with your order, we are here to help you through the return process.

1. Eligibility for Returns

• Items must be returned within 30 days from the date of purchase.
• Items must be unworn, unwashed, and in their original condition with tags still attached.
• Items on sale or purchased during promotions are not eligible for returns unless they are defective or damaged.

2. Return Process

To initiate a return, please follow these steps:

1. Contact our customer service team at [email] to request a return authorization.
2. Pack the item securely in its original packaging.
3. Include the original receipt or proof of purchase.
4. Ship the item back to the address provided by our customer service team.

3. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and the amount will be credited to your original payment method within 5-7 business days.

4. Shipping Costs

• Customers are responsible for return shipping costs unless the item received was defective or incorrect.
• Shipping fees from the original order are non-refundable.

5. Exchanges

We offer exchanges only for items that are defective or damaged. If you need to exchange your item for the same product, please contact us at [email] for further assistance.

6. Non-Returnable Items

The following items cannot be returned:

• Intimate apparel such as lingerie or swimwear.
• Customized or personalized items.
• Final sale items.

7. Damaged or Defective Items

If you received a defective or damaged item, please notify us within 7 days of receiving your order. We will arrange for a replacement or refund.

8. Contact Us

If you have any questions about our returns policy, feel free to contact us at:

• Email: info@minixtop.com
• Phone: 304-523-9949